Draft policy. This page is a starting template. Please review it with your business details and legal advice before launch.
Cancelling an order
You can cancel an unpaid cash-on-delivery order from your account until we begin preparing it for dispatch. For any other order, contact us as soon as possible.
Damaged or incorrect items
If your order arrives damaged, leaking or incorrect, contact us within 48 hours of delivery with your order reference and photos of the item and packaging.
Returns
For hygiene and safety reasons, opened pouches cannot be returned unless the product is damaged or defective.
Refunds
Approved refunds for online payments are made to the original payment method; banks may take 5–7 working days to show the credit. Cash-on-delivery orders are refunded by bank transfer or UPI.
Contact
Email hello@thepods.example.